To help older Americans get access to the COVID-19 vaccine, Cigna is providing transportation to and from vaccine sites at no extra cost to customers in the majority of its Cigna Medicare Advantage plans1 across the country.

“We are at a critical juncture in our fight to control the global pandemic, and we all can do our part to help people get vaccinated,” said Cigna Medicare Advantage Chief Medical Officer Gina Conflitti. “We know that transportation challenges can be a barrier to care for older adults, which is why Cigna is offering trips to get vaccinated for our Medicare Advantage customers at no extra cost. We believe anyone who wants to get the COVID-19 vaccine should have that opportunity to get it, which benefits not only them and their loved ones, but also the community at large.”

Over 500,000 customers in 23 states are eligible for four one-way trips, up to 60 miles each way, to get their vaccine. The program allows for four trips since some vaccines require two doses. Transportation for one adult companion is also included to accommodate caregivers.

Cigna is working with its Medicare Advantage transportation vendor, Access2Care, which coordinates transportation for customers. Participating transportation companies will vary by location. Cigna MA customers completed more than 400,000 trips through the program in 2020, primarily to doctors and pharmacies.

Customers who qualify for the vaccine in their state can arrange for the round trip during an initial call. For safety and security reasons, the service will not be available to drive-through clinics. Riders and drivers must follow local COVID-19 safety guidelines.

Cigna customers can go to to find the telephone number they need to schedule a ride in their area.

Read the full press release